Terms & Conditions
The rules of the road for using our services.
Terms & Conditions
Last updated: January 2025
Acceptance of Terms
By accessing and using the services of Tlc Cleaners, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use this service.
Service Description
Tlc Cleaners provides dry cleaning, laundry, alterations, and related garment care services. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.
Customer Responsibilities
Customers are responsible for accurately describing items submitted for cleaning, disclosing any stains, damages, or special care requirements. We are not liable for pre-existing conditions or damage to items not disclosed at the time of drop-off.
Pricing and Payment
All prices are subject to change without notice. Payment is due at the time of pickup for all services rendered. We accept cash, credit cards, and debit cards.
Limitation of Liability
Our liability for any item is limited to the repair cost, replacement cost, or the value of the garment not exceeding ten times the service charge. We recommend that customers declare the value of high-priced items.
Lost Items
We hold items for 30 days after the completion date. After 30 days, unclaimed items may be donated or disposed of at our discretion. No refunds will be issued after this period.